Introduction

Voicemaster recording systems are used in every-day, heavy-duty, high-demand environments. Our PC-based solution is found where reliability and low-cost maintenance are priorities. Call centres, government agencies, public safety, financial, education, and other industries throughout the UK rely on our field-proven services and products.

Benefits

Proven Functionalities

With years of experience in the voice logging industry, our unmatched list of powerful features and functionalities have met all recording requirements. Features such as live monitoring, search and playback, instant recall, remote access LAN/WAN, storage and archiving, quality control management, reports, compressed file management, emailing, alarms, and so much more.

Product Lines

Voicemaster recording kit is the most cost effective solution on the market. It allows you to build your own logging system by installing and configuring on any commercially available PC. Don’t want to build it yourself, no problem, choose from one of our recording turnkey systems such as mini-tower or mid-tower PC, industrial rack mount, or portable system with built-in monitor, keyboard, and mouse. All kits provide the same power and functionality as our turnkey systems.

Voicemaster Grows with your Business

Whether you have analog lines, T1/PRI/E1/BRI/ISDN, PBX, telephone system, radio, microphone, or any audio input needed to be recorded, Voicemaster will easily integrate with your system using the latest technology from a variety of our logging product lines. We will help you meet the demands of change as your operation grows and expectations increase. You can scale-up and expand your voice recording operation easily and quickly – which will help keep your Voicemaster solution in operation for a very long time.

Industry Applications

Voicemaster solutions offers you voice logging products that fit like a glove in any industry such as call centres, government agencies, public safety, financial, education, and others. Whether it is for quality control or security purposes, your recording requirements will be met. Our products are installed internationally and praised by many such as: NASA, Lockheed Martin, US Air force, Canada Department of Defense, Welsh Police, Care Ambulance, Foreline Security, Visa International, Rolex, Cingular Wireless, RG Ford Insurance Group and many others. CommsOffice call management software included as part of the Voicemaster solution.


Voicemaster is a multi-channel voice/audio recording software designed for simultaneous voice/audio recording from multiple sources. VSLogger provides extensive and flexible features and can be configured for different types of call recordings.

Features

Newest features include:

• Improved continuous, daily, or on-demand archiving

• Quality control test for training of agents (user defined)

• Improved reports such as total calls, average calls, agent’s training score, busiest time with most calls, individual agent versus group reports, etc. by hour/day/week/month

• E-mail recording as wave attachment

• Filters of caller ID, dialled numbers, session ID, agents and notes

• Rotating seats management

• Integrate with MySQL database

• Security checksum for recording tampering proof

Important features include:

• Recording analogue telephone and audio (radio, microphone, etc.) lines

• Recording digital PBX extensions

• Recording ISDN T1/E1/PRI/BRI line

• Multiple activation options: Loop On/Off, VOX, PBX events, or manual recording

• Total of 256 channels per system

• Real-time monitoring and playback

• Instant recall while live monitoring

• 3 compression rate options for quality logging format (29, 14, or 6 MB/Hr)

• Converting recording to WAVE format

• Support of the third party playback tools (Windows Media, CoolEdit, etc.)

• Saving multiple copies of the recording to hard-drive(s), network drive, or ftp

• Automatic archiving to DVD+RW, CD-RW, network, USB, etc.

• Audio and visual alarms

• Recording schedule

• Reports total calls, average calls, agent’s training score, busiest time with most calls, individual agent versus group reports, etc. by hour/day/week/month NEW!!

• Recordings have time and date stamp

• Capture of caller id, dialled numbers, DID, ANI/ALI, and SMDR

• Manual notes to recordings for easier search

• Remote search capabilities by channel, extensions, agent, date/time, notes, caller id, dialled numbers, DID, ANI/ALI, and SMDR info

• Unlimited remote access licensing at no additional fees (client program)

• Remote access with full or limited user’s permissions

• English, Spanish, Portuguese, French, German, Turkish and Russian dynamically selected user interface.

• API for control of the recording from the external programs

Existing Customers - Upgrade to the latest version (3.4) of Voicemaster with the following new features

• VoIP PBX support.
• USB license keys: Licensing will now be done with USB license keys. These will offer several advantages. The keys come pre-loaded with licensing information eliminating the hassle of entering and validating with a code. Expansion is also easier as the new license information can be simply downloaded.
• Improved SEARCH: All the search options are now placed in a single tab, simplifying the filtering process. You can now search by the origin of the call such as: inbound, outbound or unknown (usually an internal call). You can also make your search wider by using the new wild card search terms. The “?” question mark character can represent any character and the “*” asterisk can represent multiple characters of any value. An example would be typing in “jo*”. This would return “joan, jon, john, jonathan, Joanne”, etc.
• Better ARCHIVING: Tasks are now labelled as jobs and can be given unique names. Visual icons make it easier to manage archiving by color coding active jobs in green, finished jobs as red, and disabled jobs in gray. A history of past jobs makes it easy to find past archiving jobs and see their details.
• Simplified REPORTS: Set the date range and filters all at the same time and navigate results easier.
• Monitor for PDA: Integrated into Version 3.4 is Monitor for PDA support. This program will allow most of the features of Monitor to run on a Windows mobile based PDA. Licensing will be controlled by the USB license key and pricing will be based upon the number of simultaneous PDAs that are accessing the recording computer.
• Dynamic active recording allows for a specific number of active simultaneous recordings for all channels. For example, 6 active simultaneous recordings for any of 12 telephones. For extension-side recording, dynamic also allows for manual enable/disable of any 6 extensions out of the 12 on-the-fly without interruption of the recording service. Dynamic recording will cut costs because it does not require full-channel recording licenses for every phone a company has. Companies that do not need every call recorded or that only have a portion of their extensions in use at a time will see huge cost savings from this feature.

Disclaimer

CommSoft (Europe) Ltd cannot guarantee 100% of calls are recorded due to circumstances beyond our control, including but not limited to; software application conflicts, PC hardware failure, power failure, telephone system equipment or telephone system data output failure, user accidental or intentional deletion.