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Introduction
Voicemaster recording systems are used in
every-day, heavy-duty, high-demand environments. Our PC-based
solution is found where reliability and low-cost maintenance are
priorities. Call centres, government agencies, public safety,
financial, education, and other industries throughout the UK rely on
our field-proven services and products.
Benefits
Proven Functionalities
With years of experience in the voice logging industry, our unmatched list of
powerful features and functionalities have met all recording requirements.
Features such as live monitoring, search and playback, instant recall, remote
access LAN/WAN, storage and archiving, quality control management, reports,
compressed file management, emailing, alarms, and so much more.
Product Lines
Voicemaster recording kit is the most cost effective solution on the market. It
allows you to build your own logging system by installing and configuring on any
commercially available PC. Don’t want to build it yourself, no problem, choose
from one of our recording turnkey systems such as mini-tower or mid-tower PC,
industrial rack mount, or portable system with built-in monitor, keyboard, and
mouse. All kits provide the same power and functionality as our turnkey systems.
Voicemaster Grows with
your Business
Whether you have analog lines, T1/PRI/E1/BRI/ISDN, PBX, telephone system, radio,
microphone, or any audio input needed to be recorded, Voicemaster will easily
integrate with your system using the latest technology from a variety of our
logging product lines. We will help you meet the demands of change as your
operation grows and expectations increase. You can scale-up and expand your
voice recording operation easily and quickly – which will help keep your
Voicemaster solution in operation for a very long time.
Industry Applications
Voicemaster solutions offers you voice logging products that fit like a glove in
any industry such as call centres, government agencies, public safety,
financial, education, and others. Whether it is for quality control or security
purposes, your recording requirements will be met. Our products are installed
internationally and praised by many such as: NASA, Lockheed Martin, US Air force,
Canada Department of Defense, Welsh Police, Care Ambulance, Foreline Security,
Visa International, Rolex, Cingular Wireless, RG Ford Insurance Group and many
others. CommsOffice call management software included as part of the Voicemaster
solution.
Voicemaster is a multi-channel voice/audio recording software designed for
simultaneous voice/audio recording from multiple sources. VSLogger provides
extensive and flexible features and can be configured for different types of
call recordings. |
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Features
Newest features include:
Improved continuous, daily, or on-demand archiving
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Quality control test for training of agents (user defined)
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Improved reports such as total calls, average calls, agent’s training score, busiest time with most calls, individual agent versus group reports, etc. by hour/day/week/month
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E-mail recording as wave attachment
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Filters of caller ID, dialled numbers, session ID, agents and notes
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Rotating seats management
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Integrate with MySQL database
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Security checksum for recording tampering proof
Important features
include:
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Recording analogue telephone and
audio (radio, microphone, etc.) lines
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Recording digital PBX extensions
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Recording ISDN T1/E1/PRI/BRI line
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Multiple activation options: Loop
On/Off, VOX, PBX events, or manual recording
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Total of 256 channels per system
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Real-time monitoring and playback
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Instant recall while live monitoring
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3 compression rate options for
quality logging format (29, 14, or 6 MB/Hr)
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Converting recording to WAVE format
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Support of the third party playback
tools (Windows Media, CoolEdit, etc.)
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Saving multiple copies of the
recording to hard-drive(s), network drive, or ftp
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Automatic archiving to DVD+RW, CD-RW,
network, USB, etc.
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Reports total calls, average calls,
agent’s training score, busiest time with most calls,
individual agent versus group reports, etc. by
hour/day/week/month NEW!!
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Recordings have time and date stamp
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Capture of caller id, dialled
numbers, DID, ANI/ALI, and SMDR
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Manual notes to recordings for easier
search
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Remote search capabilities by
channel, extensions, agent, date/time, notes, caller id,
dialled numbers, DID, ANI/ALI, and SMDR info
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Unlimited remote access licensing at
no additional fees (client program)
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Remote access with full or limited
user’s permissions
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English, Spanish, Portuguese, French,
German, Turkish and Russian dynamically selected user
interface.
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API for control of the recording from
the external programs
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