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Introduction
Callmaster is a complete call management package that provides tools for managers to make informed decisions. Callmaster keeps you informed, so that you can take control of your phone costs. It enables you to look at the big picture and then drill down to individual employee level, if you need to know more.
Benefits
Deliver better service by monitoring
telephone activity
How quickly do your customers calls get
answered?
Can customers always get hold of the person
that they wish to speak to?
Are your customers getting the engaged tone
when they ring your company?
How many abandoned calls do you experience as
customers hang up in frustration?
Callmaster gives you the answers to all of
these questions with real time tracking, providing instant graphical
access analysis so you can understand at a glance the phone traffic
– and respond immediately. Detailed historical reports are also
available.
Staff Management
Do you need to know how much time your staff spend on the phone?
How many calls a day do they make?
Who is handling the most or least calls per
day?
Are all of their calls business related?
Which calls are generating revenue?
Are the sales calls productive?
Are the right staff handling the correct calls?
Callmaster will answer all of these questions and help you to
improve productivity, profitability and efficiency in your
organisation.
Too Busy?
Monitor caller response times to know just how ‘available’ your organisation really is.
Callmaster tracks callers and events and then presents data within reports that include past activity. Reports can be scheduled to print automatically, to save you time.
Customer management tools that save time and money
Know at a glance how many calls are being made, both inbound and outbound, including duration, source and destination. Costs of calls are automatically identified from comparative competitor rates.
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